Current wait times
We receive over 1,000 applications a week from all around the world. Your application is assessed individually by a member of our Customer Support Team, and all evidence for attempted titles is reviewed to ensure the guidelines have been followed.
In order to ensure that applying for records is accessible and affordable, we have a waiting time of up to 12 weeks. However, there are periods of times time when we receive large volumes of applications and our response timelines have to be amended.
View our current wait times below.
Due to a large volume of applications:
- The current waiting period for all applications is a maximum of 20 weeks
- Our current waiting time for reviewing evidence for attempted records is a maximum of 20 weeks.
- Our current waiting time for answering online correspondence is a maximum of 2 weeks.
If you are an individual and your application is urgent, from your account dashboard, please upgrade to our Priority Application process which will reduce your waiting time to 5 working days.
If you are applying on behalf of an organisation or a brand, please visit our Business Solutions section and select the option to Contact an Account Manager.
